Introduction

B&B Air Conditioning & Heating Service (“B&B,” “we,” “our,” or “us”) is committed to protecting your personal information and maintaining transparency about how we collect, use, and protect it. This Terms & Conditions and Privacy Policy statement explains how we handle your information, including information collected through SMS communications, online forms, telephone communications, service appointments, and general website usage.

SMS Communications Compliance

B&B collects SMS opt-ins verbally, online, and through web forms. By opting in, you consent to receive text messages from B&B Air Conditioning & Heating Service, which may include:

• Appointment reminders
• Dispatch notifications
• Job completion surveys
• Service-related communications

Message frequency may vary. Message and data rates may apply.

Customer support: Text HELP for help or contact info@bbairconditioning.com for assistance.

Opt-out: Text STOP at any time to unsubscribe. Once you opt out, no further SMS messages will be sent unless you subsequently provide consent to receive messages again.

Mobile information, including phone numbers and SMS opt-in consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers only when necessary to provide services on our behalf or to support our business operations, and only as permitted by applicable law. SMS opt-in consent information will not be shared with third parties for their own marketing purposes.

Verbal Opt-In Disclosure

When customers provide their phone number in person or over the phone, our staff may ask whether they wish to opt in to SMS-based notifications. Customers are informed that:

• They are consenting to receive text messages from B&B Air Conditioning & Heating Service
• Messages may include appointment reminders, dispatch notifications, job completion surveys, and other service-related communications
• Message and data rates may apply
• Message frequency may vary
• They can text HELP for help
• They can text STOP to unsubscribe at any time, after which no further SMS messages will be sent unless they opt in again
• Consent to receive SMS messages is not a condition of purchasing goods or services
• Their mobile information and SMS opt-in consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes

Website / Online Opt-In Disclosure

By submitting a form on our website and affirmatively opting in to receive text messages, you consent to receive SMS messages from B&B Air Conditioning & Heating Service at the phone number you provide. Messages may include appointment reminders, dispatch notifications, job completion surveys, and other service-related communications.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

You may unsubscribe at any time by replying STOP. Once you opt out, no further SMS messages will be sent unless you subsequently opt in again. Reply HELP for help or contact info@bbairconditioning.com for assistance.

Mobile information, including phone numbers and SMS opt-in consent data, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Personal Information We Collect

Personal information we may collect includes:

• Name
• Phone number
• Email address
• Service address
• Mailing address
• Appointment and service information
• Information submitted through forms on our website
• Communications sent to us by phone, text message, email, or other methods
• SMS consent and opt-in information

We collect personal information when you:

• Submit forms on our website
• Schedule an appointment or request service
• Communicate with us by phone, text message, or email
• Provide information to our employees or representatives
• Receive products or services from B&B
• Opt in to receive SMS communications

How We Use Personal Information

We may use the personal information we collect to:

• Schedule and manage service appointments
• Provide requested products and services
• Send appointment reminders and dispatch notifications
• Communicate regarding active or completed service requests
• Send job completion surveys
• Respond to customer questions or requests
• Provide customer support
• Maintain business and service records
• Improve our website, services, and customer experience
• Comply with applicable legal and regulatory requirements

Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or share SMS consent information with third parties for their own marketing purposes.

How We Protect Personal Information

B&B takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss.

Access to personal information is limited to employees, contractors, and service providers who require the information to perform legitimate business functions. Where third-party service providers process information on our behalf, they are expected to use the information only as necessary to provide the applicable services and in accordance with applicable privacy and data-protection requirements.

No method of transmitting or storing information can be guaranteed to be completely secure. However, we take reasonable precautions to protect the information entrusted to us.

Website Usage Information

We may collect non-personally identifiable website usage information, including:

• How visitors navigate our website
• The number and frequency of visitors to each web page
• Length of time spent on pages
• Browser and device information
• Referring website information
• Time and date the website was visited

This information may be collected through cookies, analytics technologies, server logs, and similar technologies. We use this data to understand website usage, improve website performance, troubleshoot technical issues, and improve the user experience.

Google Ads Remarketing

This website may use the Google Ads remarketing service to advertise on third-party websites, including Google, to previous visitors to our website. This may include advertising to visitors who did not complete an action such as submitting a form or scheduling a service.

Google and its partner sites may use cookies or similar technologies to serve advertisements based on previous visits to the B&B website. Information collected through these technologies is handled in accordance with this Privacy Policy and the applicable privacy policies of Google and its advertising partners.

SMS opt-in information and SMS consent data are not shared with Google or other third parties for SMS marketing or promotional purposes.

Contact Us / Opt-Out of Communications

If you have questions about this policy or wish to change your communication preferences, please contact B&B Air Conditioning & Heating Service at:

info@bbairconditioning.com

For SMS communications, you may text STOP at any time to unsubscribe. Once your opt-out request is processed, no further SMS messages will be sent unless you subsequently provide consent to receive SMS messages again.

For SMS assistance, text HELP or contact us using the email address above.

Updates to This Policy

We may update this Terms & Conditions / Privacy Policy periodically to reflect changes in regulations, technology, our services, or our business practices. The most recent version will be posted on our website.